The 7-Stage Framework for Developing an Award-Winning Candidate Experience | ERE

Candidates are indeed our customers, as found by Virgin Media when it realized that 18 percent of its rejected candidates were also customers, and costs due to poor candidate experience added up to $5.4 million in revenue.

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A comprehensive step-by-step guide to upping the candidate experience. For lone recruiters and organisations alike, an end-to-end process assists to keep the key points in mind when goals and visions are in need of communication.


At stage 3: the traditional phone interview has shifted to video interviewing, which is really improving the amount of candidate interaction. A further stage can be added pre-hire to assess the candidates abilities and work style, to tailor your strategy when applying the post-hire stages.

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